Number 3 “Your Providers Practice with One Arm Tied Behind Their Backs” segments taken from You Bet Your Life, of the Top 10 Reasons You Need a Professional Patient Advocate by Your Side by Trisha Torrey.
Your doctor is busy! They work very hard, but they get busier and have more obligations to the payors to meet every year. According to a 2018 survey by the Physicians Foundation, doctors on average work 51 hours a week and see 20 patients a day. Almost a quarter of their time is taken up with nonclinical (and frustrating) paperwork. Moreover, they get paid two ways by your copay and what the insurance pays based on a payment system using CPT (Current Procedural Terminology) codes. Your doctor doesn’t get paid to talk, or listen, to you. That doesn’t mean they don’t want to, unfortunately they usually aren’t happy about this situation either.
“There is no reimbursement for a conversation or discussion. They can’t get paid for explaining
things to you or answering your questions. They can’t get paid for discussing different treatment options to you. They can’t get paid for explaining why they have prescribed a certain drug or how often you should take it and why, what foods or beverages or activities you should avoid while taking it… in short… with no reimbursement for time, your doctor needs to spend as little time actually talking to you as possible because every minute spent with you means a minute that can’t be spent with an additional patient that day – one they can do more things to and for, and get paid more for.”
That is where a Professional Patient Advocate, an Aging Life Care Professional, comes in. They are there for you! They do not get paid to prescribe, test, or treat you. Professionals like those at Diversified Nurse Consultants can help educate and answer your questions, support you and explain treatment options, medications, and tests. They can even help you talk to your insurance company even if they said no to a treatment plan. Those professionals can continue to coordinate with your doctor, navigate the healthcare system, and always be YOUR advocate. Always there for you…